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What support ticketing system do you guys use?(self.k12sysadmin)
I am setting up a Distance Learning system for a high school with 1000 enrollment. This will of cour...
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We were using on premises Spiceworks but we have switched to cloud Spiceworks since Covid happened. It's free to use and I like it.
we moved from schooldude to cloud spiceworks so we could open support to families who checked out chromebooks from us.
have you had any ticket submission issues? 26 of 30 emails would come in to our cloud spiceworks and their support just said it was a bug. for us that was about 90 community members who thought we were ignoring them.
on prem spiceworks has been great and is now our primary system.
Dear God, anything is better than SchoolDude.
As someone who is stuck using SchoolDude, I think a group email box would work just as well.
SchoolDude was terrible we also switched to cloud Spiceworks!
We wanted to keep our precovid and postcovid tickets separate 😅 That's the only reason I can think of. My boss (the tech director) made the decision.
We used Spiceworks for inventory and it worked well, I never had the chance to integrate ticket system like I wanted